Flight Credit is equivalent to a digital moneybox in which travelers can keep the money they receive from canceled bookings to utilize it to book a flight again in the future. It is a credit valid for the amount paid on the original reservation that passengers may use on future reservations. If travelers use a Future Flight credit to make a flight booking, the future flight credit terms & conditions to use will also apply to the flight booking. The passengers may also request a refund to the original payment method for any amount paid for the group booking by credit or debit card, subtracting from the new future flight credit value. In this blog, we aim to provide you with detailed information on how to redeem Qantas flight credit with terms & conditions.

About your Qantas Flight Credit

Depending on when your original booking was made and why the Flight Credit was issued, different conditions will apply to your flight credit. Therefore, passengers must always read the terms & conditions that apply to their flight credit.

Terms & Conditions – Qantas Flight Credit

Conditions Apply to All Flight Credits:

  1. Unless an extension has been implemented, flight credits are valid until the expiry date shown on your flight credit.
  2. The fare conditions from your original flight booking are no longer applicable once you start using your flight credit.
  3. These conditions will apply if your new booking has a more restrictive cancellation policy.
  4. Except under certain instances, such as under the Australian Consumer Law, any unutilized value will be non-refundable.
  5. Flight Credits can be redeemed online for round-trip or one-way bookings from the country where the original ticket has been issued.
  6. If passengers wish to use a flight credit on a flight that departs from a country other than their own.
  7. In that case, they should go to their local Qantas office to book a multi-city travel plan or one that includes Jetstar flights.
  8. Flight credits are non-transferable & non-refundable.
  9. To redeem flight credits, passengers need to visit Qantas’s official site or at their nearest Qantas office.
  10. A booking change fee may apply.
  11. The Qantas don’t consider name changes.
  12. If any fare difference is there while redeeming the flight credit, passengers must pay the difference amount.

Additional conditions – Flight Credits issued when passengers have canceled flight

  1. The original booking’s cancellation terms will apply to your Flight Credit. Please always check the flight fare conditions.
  2. If original fare conditions permit a refund, passengers must request 1 before using the Flight Credit and also before it gets expired.
  3. If Flight Credit has not been used before it expires, then Flight Credit value will be forfeited in that case unless the original fare conditions allow a refund and a request for refund was submitted before the expiry date.
  4. Any change fees applicable to the original flight booking will be used unless waived.
  5. Passengers must apply for your Flight Credit prior to their scheduled departure date.
  6. Flight credits issued after the 31st of January 2019 for bookings made on or before the 30th of September 2021 are valid for bookings and travel until the 31st of December 2023.
  7. Flight Credits can only be applied to fares of equal or greater value than the original fare purchased unless your original booking was made before September 30, 2021.
  8. Your Flight Credit can be applied to multiple future bookings.
  9. Passengers can simply book their Qantas tickets and assure that they travel by December 31, 2023.
  10. If you do not use the entire value of your Flight Credit in one transaction and the balance is more than $2, a new Flight Credit with the same expiry date will be issued.

Additional conditions – Flight Credits issued when Qantas has canceled your flight

  1. There are no fees.
  2. The Flight Credits can be used to make multiple future reservations.
  3. The Flight Credits are redeemable for flight bookings and travel until December 31, 2023.
  4. Passengers can simply book their Qantas tickets and assure that they travel by December 31, 2023.
  5. If you do not use the entire value of your Flight Credit in one transaction and the balance is more than $2, a new Flight Credit with the same expiry date will be issued.

How to Redeem Qantas Flight Credit?

Passengers must know how to redeem Qantas flight credit. Please follow the steps:

  1. Visit the Qantas official website.
  2. Click – Manage Booking.
  3. Type your last name and booking reference number in the appropriate fields to access your booking information.
  4. To see your flight details, click – Flight details.
  5. Click – Cancel/Voucher.
  6. Accept terms & conditions.
  7. Once the flight credit request is processed and ready to utilize, you will receive a confirmation email at the email address you provided.

You may be unable to use or retrieve your Flight Credit online if:

  1. Since you were provided an option, it is no longer available (e.g., Qantas Pass). You had initiated your trip on the basis of your initial booking. You did not show up for your intended booking, or your ticket was partially redeemed. To redeem your flight credit, you must contact support staff if you have not received a confirmation email. When you call, keep your original flight booking reference handy.
  1. Your flight credit has been partially spent, and a fresh flight credit has been given to cover the remaining balance. In your new flight credit confirmation email, you’ll get the new reference number.
  1. Passengers who try to retrieve their flight credit on the official Qantas app will need to do it via mobile or desktop.

Note –

If the Flight Credit is not showing up in the Qantas Flight Business Rewards reservations or credit list or Frequent Flyer, and it hasn’t been changed to a Qantas Pass, type your last name & Flight Credit to restore your flight credit. Also, ensure that any new bookings you make using your flight credit value include your Frequent Flyer or Qantas Business Rewards details.

How Can Passengers View Qantas Flight Credit Online?

You must be eager to view your flight credit once you’ve learned how to redeem Qantas flight credit. Please follow the steps below to view your flight credit online.

  1. Visit the Qantas official website.
  2. Click – Manage Booking.
  3. Enter last name and booking reference number.
  4. Your Flight Credit reference will be displayed in six characters, a combination of letters and numbers.
  5. In most cases, this is the same as your original booking reference.

How to Use Qantas Flight Credit?

  1. Visit the Qantas official website.
  2. Click – Use Flight Credit.
  3. Enter your last name and flight credit reference.
  4. Click on the red arrow.
  5. You will see – The Flight Credit review page with a Find Flights button.
  6. Click – Find Flights button to start the redemption process.

Are There Any Fees To Redeem Qantas Flight Credit?

  1. There are no charges for obtaining your Flight Credit.
  2. However, any fees applied to your original booking will apply unless waived when redeeming your Flight Credit.
  3. For example, if you purchased a Red e-Deal or a sale fare, you will be charged a change fee while redeeming your Flight Credit.
  4. Check the fare conditions of your original booking to see what fees will be applied when you redeem your Flight Credit.
  5. The change booking fee for aided reservations will be waived if passengers are unable to utilize their flight credit online and must get it redeemed in a local Qantas office.

FAQs – How to Redeem Qantas Flight Credit

How can I contact Qantas by email?

The passengers can send an email to Qantas by writing an email at this address – qantasagencyconnectna@qantas.com.au.

How can I contact Qantas over the call?

The passengers can speak to Qantas support staff at 1 (800) 227-4500

Can we use another person’s flight credit?

Only flight credits are available to the original flier.

Are Qantas airlines extending flight credits?

  • According to the airline’s policy in 2022, all future travel credits are valid for one year from the issuance date.
  • Please remember that all Qantas Flight Credits issued for flights that passengers voluntarily canceled during the airline’s Covid-19 flexible period are valid for future flights until March 31, 2022.

What is the difference between voucher and travel credit?

  • Vouchers can only be used only on 1 flight, with any unused value being forfeited.
  • Flight credits can be used on as many flights as needed until they are exhausted.