Last updated on December 30th, 2022 at 05:33 am

There is a constant fantasy among travelers to fly to as many destinations as possible. In some cases, however, unanticipated circumstances may force us to postpone our plans. The hardest thing is when you’re all set to take off, and you have to cancel your flight. You can, of course, cancel your booking at the last minute or ahead of time, but no one likes to take a loss. In that situation, travelers must be well-versed in the specifics of refund policies. The blog covers all of the important details about Southwest Airlines Ticket Refund Policy in considerable detail. So, perhaps, this blog post will answer all of your questions.

Does my Southwest airlines ticket qualify for a refund?

First and foremost, travelers should know that Southwest provides three different fare options. They are as below:

  1. Wanna Get Away Fare
  2. Business Select Fare 
  3. Anytime Fare

A different refund policy applies for each fare. In addition, we will discuss all three fares in detail later. Firstly, we will see how to raise a refund request.

Southwest Airlines Ticket Refund Policy

The following are the key points from Southwest Airlines ticket refund policy –

1. Some Southwest Airlines tickets are non-refundable.

  • For example, Wanna Get Away fare is not refundable but reusable.
  • While Business Select and Anytime fare are wholly reusable and refundable.

2. Southwest Airlines will reimburse the unused part of the flight ticket if the flight is canceled.

3. Refundable fares with no restrict can be utilized for future travel.

4. All Southwest Airlines ticket refunds will be paid back to the original payment method.

Southwest Airlines Ticket Refund Policy for Non-refundable Tickets (Wanna Get Away fare)

Passengers who request a cancellation for non-refundable fares such as the Wanna Get Away fare within 24 hours of booking will be entitled to a 100 percent Southwest Airlines ticket refund. Look at the points below

  • Either a full 100% refund will be issued in the mode of payment used at the time of purchasing.
  • Otherwise, you can opt for converting the fare into Travel Fares that will be used for future travel.

Southwest Airlines’ Wanna Get Away fare cannot be refunded if the passengers cancel flight booking after 24 hours, but it will be reusable. Please make sure –

  • According to Southwest’s no-show cancellation policy, passengers must cancel the booking at least 10 mins before the planned departure time.
  • Passengers must finish their journey within 1 year of the booking date.

Eligibility for a Southwest Airlines Ticket Refund

Fare TypeRefundableReusable
(applied as Travel Funds toward a future trip)
Wanna Get AwayNoYes
Business SelectYesYes

The refund policies for each fare class are listed below.

● Wanna Get Away Fare

Reusable tickets; however, they are not refundable. Furthermore, if you cancel a non-refundable ticket, the ticket’s value converts into a travel fare that you can use to buy a future trip flight.

●  Business Select Fare 

Flight fares are refundable if you cancel your booking at least 10 mins before the exact departure time. Furthermore, you can choose either to

a) receive a method of payment refund or

b) use the value of the ticket as a travel fare that you can utilize to purchase a future flight.

Anytime Fare

Flight fares are refundable if you cancel your booking at least 10 mins before the exact departure time. Furthermore, you can choose either to

a) receive a method of payment refund or

b) use the value of the ticket as a travel fare that you can utilize to purchase a future flight.

How to Apply for Southwest airlines ticket refund?

A Southwest airlines ticket refund is possible. However, there are three ways to apply for a refund – online, over the call, or by refund letter.

Request a Southwest Airlines Ticket Refund Online

Follow the steps to raise a request for Southwest airlines ticket refund online.

  1. Firstly, go to the Southwest airlines official website.
  2. Secondly, press the CANCEL flight button.
  3. Thirdly, enter first name, last name, along with a 6 digit confirmation/booking reference number.
  4. You will be able to see your existing travel credits.
  5. Click on REFUND to get the refund initiated by Southwest airlines.
  6. Finally, choose the original payment method to receive your Southwest airlines ticket refund.

● Request a Southwest Airlines Ticket Refund Over the Call

  1. Firstly, you need to dial (1-800-435-9792) to speak to Southwest airline support staff to raise your Southwest airlines ticket refund request.
  2. Secondly, you need to provide your ticket number, the confirmation number, and flight ticket details such as date, origin & destination.
  3. Thirdly, assure that you have all the necessary details before making a call.
  4. You will be assisted, and your refund request will be raised.
  5. Finally, once the request is raised, you will get confirmation.

Request a Southwest Airlines Ticket Refund By Writing A Letter

Southwest Airlines states that you can write a letter to the refunds department by sending a letter to the mentioned address below.

Southwest Airlines

Refunds Department

P.O. Box 36649

Dallas, Texas 75235-1649

Furthermore, the unused ticket information or proof of purchase and the booking confirmation number should be included in the refund request letter.


1.How Long Does a Southwest Refund Take?

Please look at the points listed below:

  • Firstly, the Southwest Refunds Department strives to process an eligible refund request within seven business days of receiving it.
  • Secondly, your money will be sent to you via the same method you used to make the payment.
  • Thirdly, depending on the bank, it could take up to ten business days for the money to appear in your account.

2.What’s Southwest’s No-Show Policy?

Southwest’s no-show policy states that if the passengers don’t cancel the booking at least 10 mins before the flights’ exact scheduled departure time.


  • Anytime and Business Select fare will be refunded but in the form of a travel fare.
  • And Wanna Get Away fare will be forfeited.

3.Can I receive a refund for a Wanna Get Away fare?

Follow the points mentioned below:

  • Although Wanna Get Away tickets are non-refundable.
  • But Southwest has a very flexible flight cancellation policy.
  • If you made cancellations for Wanna Get Away fare, the ticket’s amount gets transferred to a travel fare, which you can utilize to buy a future flight.
  • By the expiration date of the travel fund, travel must be booked and finished.
  • Therefore, the booking at least 10 mins before the exact departure time must be canceled.
  • Therefore, there are chances that your fares for Wanna Get Away ticket will be forfeited.
  • You can find your 6 digit confirmation number in your original confirmation email.
  • You’ll need it when you utilize the travel fund to book a new flight.

4. How late can you cancel the booking on Southwest Airlines?

You have 10 minutes before the flight is scheduled to depart to cancel it. Furthermore, the refundable tickets are turned into a travel credit that can be used to book a flight in the future.

5. Can you cancel southwest airlines?

The answer is yes. You can cancel your flight on southwest airlines. In addition, the southwest airline allows you to cancel your flight in a simple manner through its mobile app, official website, and airport counter.

Learn More – How To Rebook A Flight On Southwest?